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Refund Policy

Refund Policy
At The Riverside Inn, we strive to provide our guests with a seamless and enjoyable experience. We understand that plans can change, and we have outlined our refund policy below to ensure clarity and fairness.

1. Reservation Cancellation & Refund Policy

  • Flexible Rate Reservations:

    • Cancellations made 7 days or more before the check-in date are eligible for a full refund.

    • Cancellations made 3 to 6 days before check-in will receive a 50% refund.

    • Cancellations made less than 3 days before check-in are non-refundable.

  • Non-Refundable Rate Reservations:

    • No refunds will be provided for cancellations or no-shows.

2. Early Departures & No-Shows

  • Guests who choose to depart earlier than the scheduled check-out date will not be eligible for a refund for the remaining nights.

  • No-shows will be charged the full amount of the reservation.

3. Modifications & Date Changes

  • Changes to reservations (such as modifying dates) are subject to availability and any applicable rate differences.

  • Requests made at least 7 days before check-in may be accommodated at no extra charge.

  • Requests made less than 7 days before check-in may incur a modification fee.

4. Group Bookings & Special Events

  • Different cancellation policies may apply to group bookings (5+ rooms) and reservations during peak seasons, holidays, or special events. Guests will be informed of the applicable terms at the time of booking.

5. Refund Processing

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

6. Force Majeure

  • In case of unforeseen circumstances (natural disasters, pandemics, or government restrictions), we will work with affected guests to provide alternative solutions, such as rescheduling or issuing a credit for a future stay.

For any cancellation, modification, or refund requests, please contact our reservations team at  sales@theriversideinn.in or call 07400670701.

We appreciate your understanding and look forward to hosting you at The Riverside Inn!